Terms of Service

Welcome to kacopely.com! The following Service Terms (hereinafter referred to as the “Terms”) regulate all access behaviors, browsing operations, product transactions and interactive activities of users on our official website and all affiliated service channels operated by kacopely.com (hereinafter referred to as “we”, “us” or “our brand”). All behaviors including website access, gardening product browsing, account registration and order placement mean that you have fully read, understood and unconditionally accepted all clauses of these Terms. If you disagree with any content of the Terms, you shall immediately stop accessing our platform and using all gardening supplies shopping services we provide.

1. Platform Usage Specifications

Our official website and all supporting gardening tool sales, gardening matching consultation and after-sales service functions are only open to users aged 18 and above with full civil capacity and independent consumption ability. By logging in and using this platform, you confirm that you have reached the legal adult age and possess complete qualifications to sign valid and binding service and transaction contracts.

All users shall use the platform only for legitimate personal gardening purchase, family courtyard maintenance, daily plant care and other non-commercial private consumption scenarios. Any behaviors that deliberately disrupt the stable operation of the website, invade platform data, occupy server resources, interfere with normal browsing of other users, or maliciously disrupt the platform’s trading order are strictly prohibited.

2. Member Account Management Rules

If you complete independent member account registration on our platform, you shall be solely responsible for safeguarding your account username, login password, bound mobile phone number, reserved email and other private information. All gardening product order records, personal information modification operations, message interactions and other behaviors generated under your account shall be deemed as your personal operations, and you shall independently bear all corresponding operational risks and legal liabilities.

We reserve the right to take restrictive measures including account early warning, function permission suspension, temporary account freezing and permanent account cancellation for any accounts that violate platform rules, conduct malicious transactions, damage platform operation order or infringe upon the legitimate rights and interests of our brand and other users.

3. Order Submission & Payment Specifications

When purchasing gardening tools, plant maintenance supplies and courtyard gardening accessories on our platform, you shall ensure that the recipient name, contact information, delivery address and billing information you fill in are true, accurate and complete. After confirming order submission, you authorize us to complete fund deduction through the verified payment channel you have bound.

All commodity prices displayed on the website are subject to real-time page display. In response to product material upgrades, process optimization, market cost fluctuations and brand product iteration needs, we have the right to adjust commodity prices appropriately without prior individual notice to users. In accordance with local regulatory requirements, users shall independently bear the sales taxes, logistics shipping fees and other incidental service fees incurred during the purchase of gardening supplies.

4. Product Information & Description Disclaimer

kacopely.com adheres to the principle of authenticity and rigor in displaying all gardening products. We comprehensively display product parameters, material characteristics, functional advantages, usage scenarios, size specifications and real shooting pictures of gardening tools and supporting supplies on the platform, helping users fully understand product performance before purchasing and select suitable gardening equipment according to personal planting needs.

Due to objective uncontrollable factors such as different terminal display devices, screen resolution differences, ambient light changes during shooting and personal visual perception differences, subtle color differences and tiny detail deviations may exist between physical gardening products and online display pictures. Such minor differences do not belong to product quality problems.

We do not guarantee that all platform product information is completely error-free, omission-free and fully updated in real time. Slight optimizations of product craftsmanship, subtle upgrades of materials and minor adjustments of supporting accessories belong to the normal iteration scope of gardening products and will not be notified separately to users.

5. Intellectual Property Protection Provisions

All original content of the kacopely.com official website, including but not limited to platform text copy, brand trademark logos, exclusive gardening product design drawings, product real-shot images, webpage layout design and website operation codes, are protected by international intellectual property conventions and local patent, trademark and copyright laws. All intellectual property rights are exclusively owned by our brand or officially authorized cooperative institutions.

Without our formal written authorization, no individual or institution may arbitrarily copy, crawl, reproduce, modify, disseminate or resell the platform content, nor use the above content to carry out any commercial profit-making behaviors related to gardening product sales and promotion. We will strictly investigate the legal liability of all intellectual property infringement acts in accordance with the law.

6. Personal Privacy & Data Protection

The collection, storage, processing and protection of your personal information generated during your browsing, ordering and after-sales service process on the platform are subject to our independent Privacy Policy. The Privacy Policy is an indispensable supplementary part of these Service Terms. Your continued use of all platform gardening shopping services means that you fully agree to our standardized collection, encrypted storage and legal use of your personal data in accordance with privacy protection clauses.

7. Standard User Code of Conduct

During the use of our website and gardening product shopping services, users must abide by local laws, regulations and platform operation rules, and strictly abide by the following specifications:

Do not violate public order and good customs or relevant legal provisions, and do not infringe upon the legitimate rights and interests of our brand and any third party;
Do not publish, upload or spread malicious comments, insulting remarks, violent illegal information and other bad content on the platform;
Do not attempt to invade the platform background system, detect server vulnerabilities, interfere with normal website operation, or maliciously damage platform data and user information.

We have the right to delete illegal and inappropriate content released by users, and take permission restriction measures such as limiting browsing and ordering rights according to the severity of violations to maintain a standardized and orderly platform trading environment.

8. Third-Party Link Explanation

To enrich users’ gardening shopping experience, our official website may embed jump links to third-party cooperative platforms and external gardening knowledge websites. We have no control over the content authenticity, service quality and privacy protection rules of all external third-party platforms. We shall not bear any legal liability for property losses, right disputes and potential risks arising from users’ access to third-party links.

9. Service Warranty Disclaimer

Our official website, all gardening products and supporting online shopping services are provided on an “as is” and “as available” basis. We do not make any explicit or implicit warranty commitments, including but not limited to the continuous stability of platform operation, absolute accuracy of data information and zero failure of service functions. We cannot guarantee that the website will never be interrupted, or free from system bugs, network fluctuations, virus attacks and other potential technical failures.

10. Liability Limitation Clauses

Within the scope permitted by applicable laws and regulations, kacopely.com, its affiliated operating institutions and service teams shall not be liable for any indirect losses, accidental losses, special losses and derivative damages caused by your use of platform services and gardening products, including but not limited to economic income loss and shopping experience loss. This clause remains valid even if we have been informed of the possibility of such risks in advance.

11. User Indemnification Agreement

You agree to fully protect the legitimate rights and interests of kacopely.com. If any third party puts forward right claims, dispute appeals or compensation demands against our brand due to your violation of these Terms, illegal use of platform services or infringement of third-party legitimate rights and interests, you shall independently bear all corresponding legal liabilities and economic losses (including compensation fees, litigation costs and reasonable attorney fees), and exempt our brand from all related joint liabilities.

12. Governing Law & Dispute Resolution

These Service Terms and all platform use disputes and gardening product transaction disputes arising therefrom shall be governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China, excluding conflict of law rules. All users confirm that all disputes related to platform services and product transactions shall be under the exclusive jurisdiction of local judicial institutions in Hong Kong.

13. Terms Revision & Update Rules

We reserve the right to dynamically revise and update these Service Terms according to brand business development, platform function iteration, service upgrade and policy adjustment requirements. After the clause content is updated, we will timely refresh the “Last Updated” date on the official page. Your continued browsing, ordering and use of platform services after the update takes effect shall be deemed as your voluntary acceptance of the latest revised Terms.

Official Contact & Customer Service Instructions

kacopely.com always regards users’ full-cycle shopping experience as the core of brand operation, and sincerely welcomes all gardening enthusiasts to put forward consultation demands, real usage feedback and valuable optimization suggestions. You can consult us about gardening tool material characteristics, usage skills, product specifications, plant maintenance matching schemes and other professional questions, share your exclusive gardening experience and creative planting ideas, or obtain one-stop professional assistance in order placement, payment processing, logistics tracking, after-sales return and exchange, problem troubleshooting and other links.

Please contact our official customer service team through the exclusive channels below for any service demands:

Email: service@kacopely.com

Phone: +00852-2155508

Address: 347 Minyu Street, Ho Yuen, Kowloon District, Hong Kong

Official Service Hours & Response Rules

Our full-time professional customer service team provides exclusive one-on-one online consulting services on standard working days: Monday to Friday, 9:00 a.m. to 6:00 p.m. (Hong Kong Standard Time). We attach great importance to every user’s appeal and feedback. All consultation messages, optimization suggestions and gardening product after-sales applications received will be sorted, verified and replied sequentially within 24 to 48 working hours, ensuring that all shopping and usage problems of users can be solved efficiently.