Shipping Policy

Thank you for choosing kacopely.com for your gardening supplies! We devote ourselves to arranging efficient and steady parcel delivery for every order. Below is a full guide covering order handling workflow, diverse delivery solutions, logistics inquiry, delivery limitations and solutions for abnormal situations.

Order Processing Procedure

After your payment is successfully verified, our warehouse team will complete goods sorting, quality reinspection and careful packaging within 1 to 3 working days.

During major festivals, large-scale promotions and annual shopping peaks, the surging order volume will slightly extend the processing period. You will receive an official shipment notification email once your parcel leaves our warehouse.

Shipping Options & Estimated Transit Time

We provide multiple delivery plans to match different time requirements and delivery areas for your gardening tools and accessories:

Standard Local Delivery

Estimated delivery time: 3–7 working days after dispatch

We will assign qualified local logistics partners according to your receiving location to ensure stable delivery.

Priority Express Delivery

Estimated delivery time: 2–4 working days after dispatch

This expedited service can be selected at checkout with a small extra service fee for urgent demands.

Cross-border International Delivery

Estimated delivery time: 7–21 working days after dispatch

The actual arrival time varies greatly, depending on overseas local logistics efficiency and customs clearance progress.
Please note that all delivery durations are for reference only, calculated from the date of shipment instead of the order submission date.

Shipping Fee Calculation

The system will automatically calculate accurate delivery charges on the checkout page based on the following factors:
  • Recipient’s full delivery address
  • Total weight and overall size of the gardening product package
  • The delivery service you have chosen
In occasional cases where logistics providers adjust service rules, shipping fees may have minor fluctuations. We will inform you of any extra charges in advance and confirm with you before dispatching goods.

Track Your Parcel

A unique tracking number will be sent to your registered email right after your order is shipped. You may look up real-time transit status on the official website of the corresponding logistics carrier.
If you fail to receive tracking details within 3 working days after completing payment, please get in touch with us:

Email: service@kacopely.com

Phone: +00852-2155508

Our team will offer timely support for you.

Shipping Restrictions

A small number of regions cannot be delivered to due to objective constraints:
  • Parcels exceeding standard size or weight limits
  • Local import policies and regulatory restrictions of destination countries and regions
  • Service scope limitations set by logistics providers
If your address is not within our service coverage, we will contact you as soon as possible to discuss alternative delivery solutions, or assist you with order cancellation and full refund procedures.

Customs, Duties & Additional Taxes

All international parcels will go through official customs inspection upon arrival. Relevant customs clearance fees, import tariffs and local statutory taxes may be incurred.
These extra expenses are not included in product prices and basic shipping fees, and shall be borne solely by the recipient. We suggest you learn about local import regulations before placing cross-border orders.

Handling Delivery Abnormalities

Delayed Delivery

If your parcel cannot arrive within the estimated time frame, please follow the steps below:
  1. Check the latest logistics updates to confirm transit status
  2. Double-check your receiving address and contact details
  3. Contact our customer service if the problem remains unsolved

Lost or Damaged Parcels

If your gardening items get lost during transit or arrive with breakage, deformation and contamination caused by collision or extrusion:
  1. Take clear photos of both outer packaging and all inside products as valid evidence
  2. Submit a service request together with your order number and photos within 7 days after receiving the parcel

    We will cooperate closely with logistics providers to verify the situation and settle the problem quickly.

Contact Information

For any questions about delivery arrangement, logistics inquiry and shipment issues:

Email: service@kacopely.com

Phone: +00852-2155508

Address: 347 Minyu Street, Ho Yuen, Kowloon District, Hong Kong

Supplementary Remarks

kacopely.com keeps optimizing the whole delivery system to bring you a worry-free shopping experience. If you have personalized delivery requirements, please negotiate with our team before placing orders. We will try our utmost to meet all reasonable requests.