FAQ

Q: Are kacopely.com gardening tools safe for long-term outdoor use? A: Definitely. All our gardening supplies are crafted from high-strength, rust-resistant and wear-proof raw materials. Every product goes through strict performance and durability tests before leaving the warehouse, so they can fully adapt to outdoor planting, pruning and daily garden maintenance work.

Q: What is the overall delivery cycle for an order? A: We will complete order sorting, packaging and dispatching within 1 to 3 working days after payment confirmation. For local parcels, the standard delivery period is 3 to 7 working days. For overseas shipments, the transit time ranges from 7 to 21 working days, which is subject to local logistics efficiency and customs clearance progress.

Q: Is real-time logistics tracking available for my package? A: Yes, tracking service is supported for all orders. Once your goods are dispatched from our warehouse, a unique tracking code will be sent to your registered email address. You may enter the number on the logistics provider’s official page to check the latest delivery status anytime.

Q: How to handle goods that are damaged or have quality issues upon arrival? A: If you receive defective or broken gardening tools, please take clear photos as proof and email us at service@kacopely.com within 7 days after parcel receipt. Our team will arrange free replacement or full refund for you as soon as possible.

Q: Do you provide cross-border delivery service? A: We deliver goods to most regions around the world. Please kindly note that any customs charges, import tariffs and related taxes incurred during customs clearance shall be borne by the recipient.

Q: Am I allowed to cancel or modify my submitted order? A: Orders can be cancelled or information adjusted freely within 3 working days prior to shipment. Once the order enters packaging and delivery procedures, relevant changes will no longer be accepted. Please get in touch with our staff right away if you need help.