Privacy Policy

At kacopely.com (hereinafter referred to as “we”, “us” or “our brand”), we fully respect user privacy and take rigorous measures to protect all personal data you provide. This Privacy Policy clearly explains our rules for collecting, utilizing and disclosing user information when you browse our official website, purchase gardening supplies and interact with our brand services.
By continuing to access our website and use all related services, you acknowledge and agree to the data collection and usage rules set forth in this policy.

1. Categories of Collected Information

We gather different types of information to optimize service quality, enrich product experience and deliver personalized services for all gardening lovers.

Personal Information

This part refers to the data you actively provide during platform use, including the following scenarios:
  • Registering and maintaining a member account
  • Submitting orders for gardening tools and accessories
  • Consulting customer service for product or order issues
  • Signing up for brand newsletters, new product releases and gardening sharing content
The collected personal data includes your full name, email address, contact number, delivery address, billing address and detailed order records of gardening products.

Technical & Behavioral Data

When you browse our website, our system will automatically collect anonymous technical data and browsing records, which will not involve sensitive personal content:
  • Network IP address and access location
  • Browser type, version and operating parameters
  • Basic information of your access devices
  • Visited pages, browsing paths and dwell time on each page
These data are mainly used to analyze website operation status, optimize page loading speed and improve overall user experience.

2. Purposes of Information Usage

We will only use your information within legal and reasonable business scope for the following purposes:
  • Complete order fulfillment, including goods arrangement, delivery arrangement, after-sales handling and refund procedures
  • Send order updates, logistics notifications and respond to your consultation and service requests in a timely manner
  • Analyze user preferences to upgrade gardening products, optimize service systems and improve website operation
  • Deliver brand newsletters and gardening sharing content via email (only if you have actively subscribed and authorized)
  • Identify abnormal transactions, prevent network fraud and safeguard platform and user security
  • Perform statutory obligations and abide by local data management regulations
We solemnly promise that we will never sell your personal information to any third parties for commercial gains.

3. Application of Cookies and Tracking Tools

We adopt standard Cookies and lightweight tracking technologies to bring you a smoother browsing experience:
  • Save your personalized preferences and account settings
  • Collect browsing data for overall operation analysis
  • Recommend gardening products and content that match your interests
You can enable, disable or reset Cookie functions via your browser settings. Please note that turning off relevant permissions may cause partial website functions to work abnormally.

4. Information Sharing and Disclosure Rules

We will not share your private information without your explicit consent. We may provide necessary data to relevant parties only in the following compliant situations:

Authorized Service Partners

We cooperate with professional third-party service providers to support daily operations, including payment service providers, logistics carriers, email delivery teams and data analysis institutions. We only share the minimum information required for service execution.

Legal and Safety Requirements

We may disclose user information when required by laws, judicial procedures or official regulatory orders. We also reserve the right to disclose relevant data to protect the legitimate rights, property and safety of kacopely.com, platform users and the public.
Except for the above circumstances, we will never provide your personal data to irrelevant third parties for commercial promotion.

5. Your Privacy Rights

You have full control over your personal information and may exercise the following rights freely:
  • Check, modify and update your account profile and receiving information
  • Unsubscribe from marketing emails and brand push messages
  • Apply for account cancellation and personal data deletion (subject to legal data retention regulations)
If you need to exercise the above rights or cancel subscription services, please contact us:

Email: service@kacopely.com

Phone: +00852-2155508

6. Protection for Minors

Our website and gardening product services are designed for users aged 13 and above. We do not target children under 13, and we will not intentionally collect any personal information from minors. If you find that we have mistakenly obtained data of underage users, please contact us immediately, and we will completely delete the relevant information without delay.

7. Information Security Protection

We have formulated complete technical protection measures and internal management systems to prevent your personal information from unauthorized access, leakage, tampering and abuse. Nevertheless, due to the inherent risks of network information transmission, we cannot guarantee absolute security of data during internet transmission. We will always try our best to protect your personal information to the maximum extent.

8. Reminders for Overseas Users

If you visit our website and place orders from regions outside Hong Kong, your personal information may be lawfully transmitted, stored and processed across borders. Your use of our platform services means you voluntarily agree to such cross-border data processing in accordance with local laws.

9. Policy Update Rules

We reserve the right to revise and update this Privacy Policy according to business development, platform function iteration and changes of local data protection laws. After revision, the "Last Updated" date on the page will be updated synchronously. We suggest you check this page regularly to learn about the latest terms.

10. Contact Information

If you have any questions, doubts or demands related to this Privacy Policy and your personal data rights, please get in touch with us through the official channels below:

Email: service@kacopely.com

Phone: +00852-2155508

Address: 347 Minyu Street, Ho Yuen, Kowloon District, Hong Kong